DrRemedy — Terms of Service

Last updated: 22 July 2026 Effective date: [EFFECTIVE DATE]

These Terms of Service ("Terms") are a contract between [COMPANY LEGAL NAME] ("DrRemedy", "we", "us", "our"), a company registered at [REGISTERED ADDRESS, INDIA], and you, governing your use of the DrRemedy website and mobile application (together, the "Platform").

By creating an account, booking an appointment (including as a guest), registering a facility, or otherwise using the Platform, you agree to these Terms. If you do not agree, do not use the Platform. Our separate Privacy Policy explains how we handle your personal data and forms part of this agreement by reference.

1. Who these Terms apply to

• Patients — individuals with a registered account who book appointments, manage medical documents, and subscribe to plans.
• Guests — individuals who book an appointment without creating an account.
• Providers — doctors, pathology labs, and medical store staff whose accounts are created by their facility.
• Facilities — hospitals, clinics, and similar establishments that register on the Platform.
• Visitors — anyone browsing public pages such as the doctor, lab, or store directory.

Where these Terms impose obligations specific to one of these groups, that section says so; otherwise they apply to everyone.

2. What DrRemedy is — and is not

DrRemedy is a technology platform that connects patients with independent healthcare facilities, doctors, pathology labs, and medical stores. We provide the booking system, digital health card (QR identity), document storage, and subscription infrastructure.

DrRemedy is not a hospital, clinic, pharmacy, laboratory, or healthcare provider, does not practise medicine, and does not provide medical advice, diagnosis, or treatment. Every Facility and Provider on the Platform is an independent third party, solely responsible for the care, advice, diagnoses, prescriptions, test results, and services they provide. Nothing in these Terms creates a doctor-patient, employment, partnership, joint-venture, or agency relationship between DrRemedy and any Facility, Provider, or Patient.

Medical emergency notice. The Platform is not designed or intended for medical emergencies. If you or someone else may be experiencing a medical emergency, call your local emergency services or go to the nearest emergency room immediately — do not rely on the Platform.

3. Eligibility and accounts

• You must be 18 or older to create an account. A patient account for a minor must be created and operated by a parent or lawful guardian, who is responsible for all activity on it.
• You must provide accurate, current information and keep your login credentials confidential. You are responsible for all activity under your account, whether or not authorised by you, except to the extent caused by our failure to maintain reasonable security.
• Notify us immediately at [support@drremedy.example] if you suspect unauthorised access to your account. You can also rotate your QR health card token at any time from your dashboard, which immediately invalidates the old code.
• One account per individual. Facilities are responsible for the accounts of the Providers and staff they create, and for promptly deactivating them when a Provider leaves.

4. Facility and Provider responsibilities

Facilities and Providers registering on the Platform represent and warrant that:

• they hold all licenses, registrations, and permissions required by Indian law to provide the healthcare services they list (e.g. medical council registration, facility license, pharmacy/lab license, as applicable);
• the professional information they publish (specialization, qualifications, license number, fees, availability) is accurate and kept up to date; and
• they will provide care in accordance with applicable professional, ethical, and legal standards, independently of DrRemedy.

We may perform limited onboarding and verification checks (see Section 5.1 of the Privacy Policy — facility accounts require administrator verification before activation), but we do not guarantee, and are not responsible for verifying on an ongoing basis, any Facility's or Provider's credentials, licensing status, insurance, or the quality, safety, or legality of the care they provide. We may suspend or remove a Facility or Provider listing at our discretion, including on receipt of a credible complaint, without that action implying any admission of fault by DrRemedy.

5. Appointments, cancellations, and no-shows

Booking through the Platform creates an appointment directly between you and the Facility/Provider you booked with — DrRemedy is a facilitator of that booking, not a party to the medical services rendered. Cancellation policies, rescheduling, consultation fees, and no-show consequences are set by the Facility or Provider, not by DrRemedy, unless we state otherwise for a specific feature. We are not liable for a Facility's or Provider's failure to honour a booking, delay, or the outcome of any consultation.

6. Subscriptions, fees, and payments

• DrRemedy offers optional paid subscription plans (currently Basic, Pro, and Premium, priced and described on our pricing page, subject to change with notice under Section 15).
• Payments and subscription billing are processed by our payment partner, Razorpay Software Pvt. Ltd. Card/UPI details are entered directly with Razorpay and never stored on our servers. By subscribing, you also agree to Razorpay's applicable terms.
• Subscriptions auto-renew for successive billing periods at the then-current price unless cancelled before the renewal date. You can cancel anytime from your dashboard; cancellation takes effect at the end of the current billing period, and you retain access until then.
• Fees already charged for a billing period are non-refundable, except where required by applicable Indian consumer protection law or where we determine, at our discretion, that a refund is warranted (for example, a verified billing error on our part).
• Consultation fees, lab fees, and similar amounts charged by Facilities/Providers are set by them; disputes about those fees are between you and the Facility/Provider.

7. QR health card and identity verification

Your QR code is a convenience feature that lets a Facility/Provider confirm your name and subscription status at the point of care. You are responsible for safeguarding access to your account and device. DrRemedy is not liable for consequences of a QR code or account being used by someone else as a result of your failure to keep your credentials or device secure, though we log every scan and let you rotate your token at any time if you suspect misuse.

8. Your content and medical documents

You retain ownership of the medical documents, profile information, and other content you upload ("User Content"). You grant DrRemedy a limited, non-exclusive license to store, process, and display your User Content solely to operate the Platform and provide the service to you (including sharing it with a treating Provider under the access rules in Section 5.1 of the Privacy Policy).

You are solely responsible for the accuracy, legality, and your right to upload your User Content. Do not upload content that is unlawful, infringes another person's rights, or belongs to someone else without their permission.

9. Acceptable use

You agree not to:

• impersonate another person or misrepresent your affiliation with a Facility;
• use the Platform for any unlawful purpose, or to harass, defraud, or harm another user;
• attempt to bypass rate limits, security controls, or account lockouts, or otherwise interfere with the Platform's operation;
• scrape, reverse-engineer, or systematically extract data from the Platform except through our published, if any, API;
• upload malicious code, or content that is unlawful, defamatory, or infringes intellectual property or privacy rights; or
• misuse the QR health card system, including attempting to scan or read another user's code without authorisation.

We may suspend or terminate access for any violation of this section.

10. Intellectual property

The Platform, including its software, design, text, graphics, and the "DrRemedy" name and logo, is owned by DrRemedy or our licensors and protected by applicable intellectual property law. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Platform for its intended purpose. You may not copy, modify, distribute, sell, or lease any part of the Platform, or reverse-engineer any underlying software, except as permitted by law.

11. Disclaimers

To the fullest extent permitted by law, the Platform is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be uninterrupted, timely, secure, or error-free, or that any Facility, Provider, or third-party listing is accurate, complete, or suitable for your needs. We do not warrant the quality, safety, legality, or outcome of any healthcare service booked through the Platform — that responsibility rests with the Facility/Provider you engage, as described in Section 2.

12. Limitation of liability

To the fullest extent permitted by Indian law:

• DrRemedy, its officers, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising from your use of the Platform or any service booked through it.
• DrRemedy's total aggregate liability for any claim arising out of or relating to these Terms or the Platform will not exceed the greater of (a) the subscription fees you paid to DrRemedy in the 12 months preceding the claim, or (b) INR 5,000.
• Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Indian law, including liability for death or personal injury caused by DrRemedy's own negligence, fraud, or wilful misconduct.

This limitation applies to DrRemedy's own acts and omissions as a Platform operator, and does not limit the liability of any independent Facility or Provider for the healthcare services they provide.

13. Indemnification

You agree to indemnify and hold DrRemedy harmless from any claim, liability, loss, or expense (including reasonable legal fees) arising from: your breach of these Terms; your User Content; your violation of any law or third-party right; or your misuse of the Platform. This does not apply to the extent the claim arises from DrRemedy's own breach of these Terms, negligence, or wilful misconduct.

14. Suspension and termination

We may suspend or terminate your account, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraud or abuse, failed to pay applicable fees, or if required by law. You may stop using the Platform, or delete your account, at any time via your Profile page, subject to the data retention obligations described in Section 10 of the Privacy Policy (for example, appointment and payment records we must keep under Indian medical-record and tax law). Sections of these Terms that by their nature should survive termination (including Sections 6, 11, 12, 13, and 17) continue to apply after your account ends.

15. Changes to these Terms

We may update these Terms as the Platform or applicable law changes. The "Last updated" date above will change, and for material changes we will give notice by email or an in-app notice before they take effect. Continued use of the Platform after the effective date of a change constitutes acceptance of the updated Terms.

16. Grievance Officer and intermediary guidelines

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, DrRemedy publishes these Terms and designates the following Grievance Officer, who will acknowledge complaints within 24 hours and dispose of them within the timelines prescribed by the Rules:

Grievance Officer: [FULL NAME] [COMPANY LEGAL NAME] [REGISTERED ADDRESS] Email: [grievance@drremedy.example] Phone: [+91-XXXXXXXXXX]

17. Governing law and dispute resolution

These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms or the Platform will first be addressed through good-faith negotiation; failing resolution within 30 days, it will be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by DrRemedy, seated in [CITY], India, conducted in English. Subject to the above, the courts at [CITY], India have exclusive jurisdiction over any matter not subject to arbitration.

18. Miscellaneous

• Severability. If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.
• Entire agreement. These Terms, together with the Privacy Policy, are the entire agreement between you and DrRemedy regarding the Platform, superseding any prior agreements on the subject.
• No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment. We may assign these Terms in connection with a merger, acquisition, or sale of assets; you may not assign your rights under these Terms without our consent.
• Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control.

19. Contact

Questions about these Terms can be sent to [support@drremedy.example].

This document is a template grounded in DrRemedy's actual product flows (facilitated bookings, Razorpay subscriptions, QR health card, facility/provider onboarding) and should be reviewed by a qualified Indian lawyer before publication — in particular the liability cap in Section 12, the arbitration clause in Section 17, and the bracketed placeholders throughout, which must be filled in with your actual registered entity details.